Job Title: Customer Service Executive (Voice) | Food Service background

Job Summary

Company
Satellite Office Solutions Pty Ltd
Industry
• Beverages/Liquor • Food & Packaged Food
Location
Metro Manila / NCR, Other - Philippines
Job Category:
• Sales/Business Development • Customer Service/Call Centre/BPO
Years of Experience
3 - 8 years
Function
• Sales/Business Development • Customer Service/Call Centre/BPO
Education
Bachelors/ Degree, Diploma, Masters/ Post Graduate
Posted On
3rd Jul 2020

Job Description:

KEY RESPONSIBILITIES & DUTIES

  • CRM record keeping – updating customer records and recording all customer interactions
  • Prompt and professional customer issue resolution
  • Log all customer call notes into Netsuite
  • Maintain up to date customer contact details in Netsuite
  • Utilize DSD driver system to identify truck location
  • Manage SMS auto-texting service to prompt customer ordering
  • Daily productivity report
  • Positive customer feedback on behaviour
  • Manage all incoming customer service tasks as required – order taking, customer issue resolution, delivery matters etc
  • Delivering meaningful and positive outcomes via customer calls, texts, emails and social media communication with assigned customers
  • Diligent record keeping and follow-up on customers to maintain communication
  • Build relationships, educate, discover opportunities.
  • Contact and arrange meetings with potential customers for sales attendance
  • Maintain relationships through regular and constant contact and support
  • Assist with Annual business development plan, budgeting and monthly sales plans
  • Report weekly on Business Development activities
  • Striving to perform ahead of monthly targets (set number of calls per day)
  • Communicating market & competitor behaviour to manager

 
About Us

Satellite Office has been leading the race among offshore service providers in the country. With a highly-tenured leadership team, robust internal processes and systems, and a unique, no-nonsense approach to offering “satellite office” solutions, it has quickly built its strong reputation among businesses in Australia, and has expanded its clientele to include the United States and European markets. Specialized in the fields of Customer Service and Sales, IT and Software Development, Digital Marketing, Creatives and Design, Content Management, and Finance and Back Office, its areas of expertise continue to widen, deeply immersing the company in many other industries while rapidly gaining distinction within the industry.

From corporate support to operations professionals, the team has been meticulously selected from the best in the country’s pool of experts. Implemented best practices coupled with creative approaches have resulted in streamlined solutions, efficient operations, and optimized performance for each client and employee growing alongside the company.