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Customer Service - Japanese Speaker
Sorry, This job is expired.
Customer Service - Japanese Speaker
Tech Mahindra ICT Services (Malaysia) SDN. BHD
Keywords / Skills :
Customer Service, Korean speaker
Selangor
1 - 11 years
Posted:
2019-05-28
All Jobs by this Recruiter
Nationality
Malaysia
Industry
ITES/BPO
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Salary
6000 - 8000 MYR
Posted On
28th May 2019
Job Description
Customer service by telephone, mail and chat. Sometimes required to use some level of judgement in defining solutions, adapt existing process, and escalate critical or more complex queries to the next level for resolution. Have the ability to deliver quality work in a fast paced environment. Understand client policies and guidelines. Attend and solve doubts complaints and comments to users/customers. Ability to perform different tasks at once. Flexible to work in shifts.
Key Skill(s)
Customer Service
Korean speaker
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About Company
About Tech Mahindra – Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Tech Mahindra is amongst the Fab 50 companies in ASIA (Forbes 2016 list). Tech Mahindra is ranked 15th on the Forbes Digital 100 list, which ranks the top 100 public companies that are shaping the digital economy. Tech Mahindra is the highest-ranked non-US company on the list. In 2018, we also made it to Forbes Asia Fab 50 list as well.
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Additional Comments
$job_href->{'title'}
Exp.:
0 - 2 yrs
Walkin Date:
04 May
Walkin Venue:
Bhopal
Job Details :
Experience :
2 - 6 years
Job Location :
Mumbai
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints. Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check Follow up with HUB for policy issuance of pending cases
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