Job Description / Requirements • Understand customer’s enquiry and respond via applicable channels: email, chat, and call backs. • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel • Manage customer escalations and ensure that these are answered, tracked, and escalated as required • Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes • Ensure all SLAs are met accordingly • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied • Provide a high level of professionalism and competent customer service • Able to communicate effectively with customers in a friendly and polite manner following the processes • Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases