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Customer Service Manager

Keywords / Skills : Customer Service Manager, Customer Care, Customer Support, Customer Service, Training, Gaming,

2 - 7 years
Posted: 2019-01-18

Job Description
1. Responsible for the formation and management of the chess game customer service team;

2. Develop customer service workflow and management system, evaluate team work quality and efficiency, and be responsible for team performance appraisal management;

3. Responsible for daily customer service and coordinate business relations with other business departments;

4. Continuously optimize customer service quality and improve customer service efficiency;
5, more than 1 year of game customer service experience, more than 1 year of management experience, customer service team formation experience is preferred;

6, familiar with the chess game, know Texas Hold'em is preferred;

7. Have certain decision-making, planning ability, and strong communication, expression and coordination skills;

4. Highly responsible, rigorous and thorough;

5, with user problems and service defect prediction and solution implementation capabilities;

6. Have customer service center training ability or training experience;

7, Proficiency in verbal/written English & Mandarin is essential

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