1. Responsible for the formation and management of the chess game customer service team;
2. Develop customer service workflow and management system, evaluate team work quality and efficiency, and be responsible for team performance appraisal management;
3. Responsible for daily customer service and coordinate business relations with other business departments;
4. Continuously optimize customer service quality and improve customer service efficiency;
5, more than 1 year of game customer service experience, more than 1 year of management experience, customer service team formation experience is preferred;
6, familiar with the chess game, know Texas Hold'em is preferred;
7. Have certain decision-making, planning ability, and strong communication, expression and coordination skills;
4. Highly responsible, rigorous and thorough;
5, with user problems and service defect prediction and solution implementation capabilities;
6. Have customer service center training ability or training experience;
7, Proficiency in verbal/written English & Mandarin is essential
