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Customer Service-Mandarin Speaker|No Night Shift

Keywords / Skills : Customer Service, Customer Support, Call Center, Customer, Service

0 - 5 years
Posted: 2018-10-04

Job Description

•Handle customer inquiries completely and accurately.

• Respond to customers’ voice mail, Email messages or correspondences;

• Follow procedures to ensure all calls are identified as ‘in’ or ‘out’ of contracted scope;

• Provide ‘first call resolution’, wherever possible;

• Apply known solutions, advice and guidance to customers;

• Take written change requests from customers and ensure these are accurately logged and referred to the appropriate support teams;

• Log all calls, using the designated call handling system and entering detailed and accurate information;

• Assign any issues which cannot be resolved during the call to the appropriate support group;

• Keep the customer fully informed about the progress of any issues which have been assigned to a support group;

• Ensure effective escalation and hand-over of customer inquiries/issues to the Team Leader, ensuring accurate information is provided and the process is carried out in a timely manner

• Good interpersonal skills and customer interface skills – both on the phone and in person with customers and colleagues
• Ability to give specific and clear instructions and problem-solving advice

• Ability to work under pressure and be decisive

• Methodical and disciplined approach to work

• Self motivation, drive and determination to succeed

• Good personal time management and task organization

• Ability to work well in a team and in a target oriented environment


About Company

Worldline is the European leader in the payments and transactional services industry. Worldline delivers new generation services, enabling its customers to offer smooth and innovative solutions to the end consumer. Key actor for B2B2C industries in 20 countries, with over 40 years of experience, Worldline supports and contributes to the success of all businesses and administrative services in a perpetually evolving market.

Worldline offers a unique and flexible business model built around a global and growing portfolio, thus enabling end-to-end support. Worldline activities are organized around three axes: Merchant Services & Terminals, Mobility & e-Transactional Services, Financial Processing & Software Licensing. Worldline employs more than 8,600 people worldwide and generated 1.22 billion euros revenues in 2015. Worldline is an Atos company.

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