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Keywords / Skills : Customer Service

0 - 2 years
Posted: 2019-04-25

Job Description
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team sales targets and call handling quotas

Job Requirements
  • SPM holder and above
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively

Key Skill(s)

About Company

Our Client is in the BPO Industry and served multiple call centers clients in Malaysia. A new happening centre for young and healthy group of people. Fun working and positive working environment. Join the team now!!!
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