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Keywords / Skills : Customer Service, Customer Support, Customer Care, Logistics, Logistics Executive

2 - 6 years
Posted: 2019-03-01

Job Description
• Receive the booking from customer / assign by HOD.

• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.

• Opening job, prepare and monitor invoicing till job complete for submission to billing.

• Ensure customer receive the invoice completely.

• Ensure individual job task is being fulfilled in term on delivery time and cargo safety.

• Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.

• Monitor closely for all shipments and update to related parties until shipment arrives POD.

• Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.

About Company

APBA Pte Ltd is a regional human resource consultancy services company with direct investments in human resource solution companies in Asia-Pacific (Singapore, China, Hong Kong, Japan, Malaysia, Taiwan). Our aim is to help our clientele of employers become more successful by providing them with a comprehensive range of innovative human capital solutions. APBA's strong regional presence and in-depth local expertise have proven to deliver results notably in Recruitment Process Outsourcing (Executive Search, Permanent Placement, Flexible Staffing), Business Process Outsourcing, Payroll Process Outsourcing, and HR advisory.

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