Send me more jobs like this

Sorry, This job is expired.

CUSTOMER SERVICE OFFICER

Keywords / Skills : Customer Service, Customer Support, Customer Care, Logistics, Logistics Executive

2 - 6 years
Posted: 2019-03-01

Job Description
• Receive the booking from customer / assign by HOD.

• Ability to execute the delivery to meet customer objective without error and mistake, strictly adhere to customer SOP.

• Opening job, prepare and monitor invoicing till job complete for submission to billing.

• Ensure customer receive the invoice completely.

• Ensure individual job task is being fulfilled in term on delivery time and cargo safety.

• Receive customer feedback and discuss with CS HOD for good action plan to improve the customer service.

• Monitor closely for all shipments and update to related parties until shipment arrives POD.

• Record customer complaint to relevant folder and come out with a correction action plan to avoid similar mistake from re-occurrence.



About Company

APBA Pte Ltd is a regional human resource consultancy services company with direct investments in human resource solution companies in Asia-Pacific (Singapore, China, Hong Kong, Japan, Malaysia, Taiwan). Our aim is to help our clientele of employers become more successful by providing them with a comprehensive range of innovative human capital solutions. APBA's strong regional presence and in-depth local expertise have proven to deliver results notably in Recruitment Process Outsourcing (Executive Search, Permanent Placement, Flexible Staffing), Business Process Outsourcing, Payroll Process Outsourcing, and HR advisory.


Walkin for you