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Customer Service Operations - Associate Manager

Keywords / Skills : Customer Service, Associate Manager, Operations Manager, Customer Support

5 - 11 years
Posted: 2019-01-21

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Operations Manager
Posted On
21st Jan 2019
Job Description
• Operations and People management, Employee Engagement, Performance Review.

• Ability to independently lead team leads and drive overall process performance.

• Ability to view the issues end-to-end and develop action plan with tangible deliverable.

• Ability to manage knowledge, replicate best practices to improve process performance.

• Understanding of the Business requirement and capability to address issues at various levels.

• Confident & Capable to interact/manage and handle the clients efficiently.

• Responsible for reviewing and tracking the progress on the action plans shared by the internal teams and highlighting deviations.

• Responsible for carrying out improvement projects on there as identified as improvement areas on monthly basis.

• Have fair knowledge on Revenue generation and focus on PNL.

• Good oral and written communication skills

• Flexibility at work in terms of 24×7 operations

• Work in a dedicated sincere and pro-active manner

• Strong leadership skills



About Company

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 113,550+ professionals across 90 countries, helping over 926 global customers including Fortune 500 companies. Tech Mahindra is amongst the Fab 50 companies in ASIA (Forbes 2016 list). Tech Mahindra is ranked 15th on the Forbes Digital 100 list, which ranks the top 100 public companies that are shaping the digital economy. Tech Mahindra is the highest-ranked non-US company on the list. In 2018, we also made it to Forbes Asia Fab 50 list as well.
Tech Mahindra offers a fast-paced career with global exposure to best business practices and a chance to be at the forefront of cutting-edge technologies. If passion to achieve is what drives you, then Tech M is the place to be!!
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