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Customer Service Professional (Inbound)

Keywords / Skills : Customer Service, CSR, Call Center, Customer Care, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

0 - 1 years
Posted: 2019-09-25

Job Description
Customer Service Professional (Inbound)

# Basic salary : RM 1700 – RM 1850

# Shift Allowance : RM 60 / max per month

# Performance allowance : RM 300 / max per month

# 1 year contract

# 5 days working, 2 days off (rotational)

Working shift :

8.30 AM – 8. 00 PM (rotational 8 hours per day)

Saturday : 8.30 AM – 5.30 PM

• Answers inquiries by clarifying desired information; researching, locating, and providing information.

• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.


Language: Fluent in both English and Bahasa Melayu


About Company

A USD 400+ million Group, attracted investment from USD 37 (as on 30th Sept’14) – Canadian Multinational, Fairfax Financial Holding Group. It was founded in 2007, now also operating in 8 countries: USA, Canada, Sri Lanka, UAE, India, Malaysia, Philippines and Singapore with employee strength of about 100,000 servicing over 1500 clients.
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