Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Kuala Lumpur

Experience
1 - 11 years

Keywords/Skills
sales,CSR

Education:
Bachelors/ Degree, Diploma/ Non Degree Tertiary, ITC/ NTC/ Vocational, Masters/ Post Graduate, Matriculated/ A-Level, PhD/ Doctorate, School Certificate/ N or O-Level

Function:
Customer Service/ Call Centre/ BPO

Role
• Customer Service Executive • Other Customer Service

Industry
Customer Service
Customer Service Representative


DUTIES AND RESPONSIBILITIES:
• Answers incoming phone calls on the Microsoft Customer Service lines.
• Provides a high-level of professional, competent sales or retention assistance
• Identifies customer requirements and qualifies a 20% solution sales tele qualified lead Opportunity using BANT framework
• Adhere to MS Privacy policies for handling customer PII data
• Ensure all qualified sales opportunities created are in line with sales quality framework
• Ensure all coding across all tools is within coding accuracy targets
• Ensure the optimum CPE through implementation of the ExSell methodology
• Effectively communicates next steps for sales and retention customers and misroutes.
• Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry requirements, and complaint management processes.
• Escalates issues outside of service boundaries or when resolution cannot be confirmed.
• Provide call backs and call downs of customers and partners (note: Supplier must be able to track labor associated with these activities)