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Customer Service Representative (Based in KL & P.J - Immediate Hiring)

2 - 2 years
Posted: 2019-04-21

Software Engineer/Programmer
Posted On
21st Apr 2019
Job Ref code
Job Description

Job Responsibility:
  • Handling incoming calls and enquiries from customers with demonstration of excellent customer service skills to meet and exceed customers’ expectations
  • Follow up and resolve customers complains and ensure it is close to satisfaction
  • Work closely with team members and leaders at all times to achieve quality results and productivity
  • Ensure efficient escalation of priority request/feedback towards effective resolution
  • Participate in ad hoc projects as required
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions
  • Any other duties assigned by the team leader

Job Requirement:
  • Fresh graduate - Degree Holder are encoraged to apply
  • SPM holder must have 2 years experience in call centre and Diploma holder must have 1 year experience in call centre to apply for this position
  • Strong communication and interpersonal skills
  • Ability to speak in English and Bahasa Malaysia Fluently, for Mandarin Speaker will received additional up to RM350 (based on job order)
  • Able to work Overtime.
  • Required to work during hybrid shift, Public Holiday & weekends.

Interested candidates are required to apply online or email to [email protected] (/cdn-cgi/l/email-protection) 
Only short-listed candidates will be notified.

About Company

It is Asia Recruit's ( vision to enrich people's lives through a better employment opportunities and to provide companies with quality HR consultancy and solutions that help them to get the right candidate, increase productivity, improve efficiency and manage the bottom line. As a licensed recruitment agency in Selangor, Melaka and Johor, with license no: JTK 1867, JTK 2467 & JTK 2623 and Endorsan 775, under the Ministry of Human Resources, Malaysia, we represent our clients, locally and internationally from small to large multinational organisations from various industries such as oil and gas, manufacturing, call centre, telecommunication, healthcare, technology, FMCG and many more with specialisation in the areas of human resources, accounting, customer service, engineering, IT, administration, sales, marketing, etc. For more job listing from our companies, please visit

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