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customer service representative

Keywords / Skills : Customer Support, Technical Support, Japanese Language Expert, Customer Support Executive, Customer Care Executive

1 - 5 years
Posted: 2018-09-06

Job Description
• Provide 24x7 white-glove support to Workplace administrators such as C-level executives, HR leads, IT administrators, etc. to ensure a high level of customer service

• Drive to meet or exceed daily performance metrics related to key performance indicators, e.g. SLA, Response Time, CSAT, etc.

• Decipher and troubleshoot bugs and maintain communication with Engineering for further assessment

• Monitor and answer inquiries from social media

• Maintain a high proficiency of all processes and product updates o Identify workflow related opportunities and suggest improvements

About Company

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

� Collabera listed in GS 100 - recognized for excellence and maturity
� Collabera named among the Top 500 Diversity Owned Businesses
� Collabera listed in GS 100 & ranked among top 10 service providers
� Collabera was ranked:
� 32 in the Top 100 Large Businesses in the U.S
� 18 in Top 500 Diversity Owned Businesses in the U.S
� 3 in the Top 100 Diversity Owned Businesses in New Jersey
� 3 in the Top 100 Privately-held Businesses in New Jersey
� 66th on FinTech 100
� 35th among top private companies in New Jersey

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