customer service representative CSR Customer Support Customer Suppo
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customer service representative CSR Customer Support Customer Suppo
Company Name Confidential
Keywords / Skills : Customer Support, Customer Service, Customer Support Executive, Customer Care Executive, CSR, Customer Support Executive, Customer service executive, Customercare executive, Customer support officer, Customer service representative, Customer Support Representa
key Responsibilities : Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
