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Customer Service Representative (CSR) - Mandarin Literature (Walk-in Interview)

Keywords / Skills : Customer Service Executive

0 - 3 years
Posted: 2018-07-06

Nationality
Malaysia
Function
Customer Service/ Call Centre/ BPO
Role
Other Roles
Education
Diploma
Non Degree Tertiary
Posted On
6th Jul 2018
Job Description
(may perform other duties as requested not specifically addressed in this document)

CSR’s Main Role:

• CSRs are with the customers

o Interact with customers

o Receive feedback / issues report

o Support and help the customers

o You are customer yourself

• CSRs represent our client

o You represent our client, our culture and values

o What you say is how our client is perceived by our customers

CSR’s Specific Responsibilities and Accountabilities

• Provide timely support to customers through available communication channels.

• Handle customer’s concerns positively and professionally.

• Identify and escalate priority issues through proper channels when necessary.

• Works with other team members in identifying better ways in providing better customer support.

• Participate in additional training courses as required.

• Maintains and improves quality of service by giving recommendations.

• Keeps job knowledge up to date by attending upskill trainig to improve skills.

• Meet all key performance indicators set by the company and client.

• Adhere to the policies set by the company.



About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.


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