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Customer service representative for a MNC

Keywords / Skills : Technical Support, Technical Support Executive, Tech Support, IT Helpdesk, Desktop Support, Technical Support Engineer, Social Media Executive, Social Media, Social Networking

0 - 2 years
Posted: 2019-03-25

Nationality
Malaysia
Industry
Customer Service
ITES/BPO
IT/Computers - Hardware
IT/Computers - Software
Function
IT
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Diploma
Salary
500 - 1800 MYR
Posted On
25th Mar 2019
Job Description
Job Details.

• Understand customer’s enquiry and respond via applicable channels: email, chat.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes
• Ensure all SLAs are met accordingly
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner following the Facebook processes
• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language


About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
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