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Customer Service Representative - Japanese Speaking

Keywords / Skills : Customer Support, Customer Service, Customer Care, Customer Support Executive

0 - 1 years
Posted: 2019-09-26

Nationality
Japan
Industry
IT/Computers - Software
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
School Certificate
N or O-Level
Salary
5000 - 5500 MYR
Posted On
26th Sep 2019
Job Description
Respond effectively and efficiently to requests received via phone, email or chat. 
 Develop rapport with customer to understand and adequately make appropriate referrals for development and support requests. 
 Manage / Facilitate end-to-end support requests from customers for requested services. 
 Follow through on all referrals to ensure customer satisfaction. 
 Provide recommendations within in area of expertise to support customer needs
 Maintain adequate notes for each request handled to keep remind of team abreast of the status and pending issues  Submit weekly and monthly status reports (as required according to business demand) 
 Attend operations team meetings to give updates and/or recommendations on any issues where new processes and procedures should be considered 
 Contribute to additional projects as delegated by the Management team 
 Be an active member of a virtual team 
 Ensure compliance with company regulations with regards to Data Protection and Information Security


About Company

We are a fully integrated Singapore based IT services with a leading portfolio emphasizing on rapid change and innovation to deliver a broad spectrum of support services to satisfy our clients’ needs and wants around the globe.
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