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customer service representative

Keywords / Skills : Customer Care, Customer Support, Customer Service, Customer Care Executive, customer service representative, Customer Service Executive, Inbound And Outbound, CSR, Customer Service Associate

0 - 5 years
Posted: 2019-08-26

Nationality
Japan, Korea, Democratic People's Republic of, Kor... (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
ITES/BPO
Any
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Bachelors
Degree
Diploma
Salary
7000 - 9000 MYR
Posted On
26th Aug 2019
Job Description
Position: Customer Service Associate

Responsibility:

- Demonstrates clear and polite written communication

- Escalates customer issues appropriately and correctly. Demonstrates timely accurate and professional customer service

- Maintains a positive and professional demeanour and portrays the company in a positive light

- Demonstrates knowledge and use of departmental resources, policies and procedures

- Maintains email handle time, while remaining friendly and informative (after call email to customers)

- Maintains productivity and quality standards

- Actively seeks solutions and identifies trends to appropriate personnel including possible solutions or suggestions

- Demonstrates appropriate sense of urgency for customer responses

CSAs will respond to inbound customer inquiries. CSAs will use a wide variety of cloud based tools to navigate customer accounts, research and review policies, and communicate effective solutions.

Kindly Contact me:

Email Id- rajni.tamar@net2source.com
Skype Id- rajnitamar24
what's up + 91 9599104933
Line Id- rt267
we chat Id - wxid_zmqmy0gnmmut22
Kakao Id - rajnitamar24



About Company

Net2Source is your Trusted Source in Staffing
We are a Global Workforce Solutions Company for more than 450+ clients ranging from Fortune 500/1000 to Start-Ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering. We have been growing at a pace of 100% YOY sales revenue maintaining a healthy bottom line by adopting the best lean management practices and global delivery model. Whether it’s a Fortune client, whether it’s a System Implementer or whether it is a Startup, our recipe for success – Exceed Expectations! Under Promise, Over Deliver.
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