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customer service representative

Keywords / Skills : • • Must be a native Mandarin speaker and be fluent in English • • Must read/write in simplified Chinese and English

0 - 5 years
Posted: 2019-02-01

Job Description
• • Provide friendly and efficient service to the travel community of our client.
• • Be a first point of contact to handle and resolve customer complaints.
• • Respond professionally to inbound phone calls, including urgent situations.
• • Identify and escalate issues appropriately.
• • Compose thoughtful and accurate messages or customize prepared responses to customer emails.
• • Research information and troubleshoot problems using available resources.
• • Arbitrate in situations between users.
• Monitor and control numerous concurrent tasks in tandem.
• Proactively and independently work to meet targets and goals.
Requirements
• • Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours.
• • Patience, empathy, and a unique ability to manage stress.
• • Skilled and eloquent in writing.
• • Strong communication and interpersonal skills.
• • Ability to work under pressure and adapt quickly to adverse situations.
• • Technical aptitude and the ability to pick up new technology quickly.
• • Must be a native Mandarin speaker and be fluent in English
• • Must read/write in simplified Chinese and English

Salary-RM 3100 -4925 (based on qualification and experience of the candidate) No. of Position-100
Note- interested candidates must share their Cv on vinita.malhotra@nityo.com



About Company

Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....


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