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Customer Service Representative(Permanent Night Shift)-Cantonese Speaker

Keywords / Skills : Customer Service, Customer Service Executive, Customer Care Executive, Customer Care, Customer Support, Call Centre

2 - 4 years
Posted: 2019-03-07

Nationality
Malaysia
Industry
Customer Service
Function
Marketing & Communications
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive
Education
Diploma
Non Degree Tertiary
Salary
50000 - 60000 MYR
Posted On
7th Mar 2019
Job Description
• Handle inbound/outbound enquiries, feedback and provide resolutions to customers over the phone or via emails relating to renowned product

• Provide accurate and efficient support work relating to the renowned coffee products

• Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact centre objectives.

• Obtain customer’s details and ensure all information are accurately and promptly keyed into our customer database for all transactions.

• Actively promote and educate customers on the use of self-help and our digital services and enhance customer satisfaction.

• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.

• Undertake any other tasks delegated by the Team Leader



About Company

Teledirect provides customised telecommerce services and consulting in Asia.

Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.

We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
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