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Customer Service Representative

Keywords / Skills : Customer Service Area, Inbound And Outbound, CSR, Billing

2 - 12 years
Posted: 2019-10-10

Job Description
JOB DESCRIPTION:

· Provision of an excellent support experience to website users via phone, chat, and email

· Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible

· Always be on the lookout for ways to improve the way we do things

· Advocate for users and pass ideas and best practices on to the rest of the team

· Update the internal knowledge base when you discover something new

· Establish effective working relationships with team members and website users



About Company

Teledirect provides customised telecommerce services and consulting in Asia.

Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.

We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
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