Job Title: Customer Service Specialist

Job Summary

Company
Industry
Machinery/ Equipment Mfg.
Location
Kuala Lumpur
Job Category:
Customer Service/ Call Centre/ BPO
Years of Experience
Function
Customer Service/ Call Centre/ BPO
Education
Posted On
12th Oct 2018

Job Description:



The Organization
Are you someone who always puts the customer first? Do you provide a high level of customer service in your role? We are currently hiring now for an exciting opportunity for a CUSTOMER SERVICE personnel to join a fun and well established fortune's 100 MNC organization.

Join and support the team to be the customer's top choice by delivering excellent customer care.

The Role
  • Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. 
  • You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's (Return Merchandise Authorization). 
  • You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. 


You Must Have
  • Diploma / Bachelor's Degree in any fields or equivalent
  • 2 – 3 years of experience in Customer Service roles or hands-on experience in order management/processing
  • Fluency in English is a must as you will be liaising with clients from ASEAN countries. 
  • Flexible to work as per ASEAN working hours
  • Strong computing skills; Microsoft Office programs – proficiency in Microsoft Excel, Microsoft Word
  • Able to work under pressure
  • Passionate towards customer satisfaction
  • Self-motivated and proactive


We Value
  • Able to learn quickly
  • Attention to details
  • Desire towards the quick turnaround 
  • Work well in teams
  • Commitment to discover innovative ways of customer satisfaction
 
About Us

Honeywell creates solutions linked to global macro-trends that improve quality of life for people around the globe — generating clean, healthy energy, and using it more efficiently; increasing our safety and security; enabling people to connect, communicate, and collaborate; and equipping our customers to be even more productive.

The core businesses – Aerospace, Automation and Controls Solutions, and Performance Materials and Technologies – are leaders in their respective industries, driving solutions that make people’s lives better every day. Chances are that there are Honeywell products all around you right now.

With more than 127,000 employees worldwide, including approximately 22,000 engineers, Honeywell has an unrelenting commitment to quality and delivering results in everything we make and do. We are passionate about creating new technologies and take pride in developing solutions that help solve the world’s toughest challenges in the areas of safety, security, energy and growing global wealth per capita.

A career at Honeywell offers infinite possibilities within a diversified, global organization that is helping to help solve the world’s toughest challenges and improving quality of life for people globally. We invite you in our quest.