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Customer Success Executive

Keywords / Skills : client success; customer success; sales

1 - 2 years
Posted: 2019-01-14

Nationality
Malaysia
Industry
Any
Function
Sales/Business Development
Role
Key Account Management
Corporate Sales
Education
Matriculated
A-Level
Posted On
14th Jan 2019
Job Description
Your responsibilities are to:

• Deliver sales targets and KPI given by your supervisors.

• Drive customer service outcomes and focuses on sale renewals and retention of existing customers.

• Maintain strong and efficient customer support.

• Follow-up with customers regarding their usage and satisfaction of product for continuous improvement.

• Manage customer success activities such as onboarding, customer training, cross-selling/up-selling etc.

• Maintain and ensure effectiveness of customer success activities.

• Enhance effectiveness of said activities through technology.

• Inspire the Customer Success culture across the company.

• Lead a world-class Customer Success team and deliver results consistently.

Job Requirements:

• Candidate must possess at least a Diploma or a Bachelor's Degree in IT or any equivalent and relevant field.

• At least 2 years experience in leading customer-facing organizations (those of lesser years of experience are welcome to apply).

• Prior experience in implementation of HRMS and payroll software is an added advantage.

• Ability to manage influence through persuasion, negotiation, and consensus building.

• Ideally combined background of post-sale and sales experience.

• Strong empathy for customers AND passion for revenue and growth.

• Deep understanding of value drivers in recurring revenue business models.

• Analytical and process-oriented mindset.

• Demonstrated desire for continuous learning and improvement.

• Enthusiastic and creative leader with the ability to inspire others.

• Excellent communication and presentation skills.



About Company

Workle Recruitment Agency is an established, leading provider of professional recruitment, executive search and human capital management solutions on behalf of the world’s top organisations.
As we understand Human Resources (HR) is the major issue of companies in Malaysia especially with the lack of skilled employees in this growing economy. Workle was formed to provide ideal employers with the right employees based on organizational needs and requirements. Workle consults clients based their business models, organization culture and needs with candidates being offered a place only if they meet the stringent 90% fit of the organization requirement and culture. This methodology ensures the Right candidate is well placed in every organization, every time!

Our role is to seek out dynamic individuals who can enhance and contribute actively to the success and growth of our clients’ businesses.

We are the PROFESSIONAL SERVICE PROVIDER that provide

- Staffing (Permanent / Contract )
- Executive Search
- Head Hunting
- Strategic HR Consulting


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