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Customer Support Associate-Indonesia Speaker(Malaysia)

Keywords / Skills : Customer Support, Customer Services, Customer Care, Customer Support Executive, Customer Care Officer, Call Center, Inbound, Outbound, BPO, Voice Calling

0 - 5 years
Posted: 2018-10-04

Job Description
Please find the job description below:

Location: CyberJaya, Selangor, Malaysia
Title: Customer Support Associate

Language: Indonesia(Native) + English

Duration: Permanent

Notice Period- Immediate to 15 Days

Shift: 24/7 Rotational

OK with Fresher also

Please find the below job description for more details.

Customer Support Associate:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Identify and assess customers’ needs to achieve satisfaction

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure


- Follow communication procedures, guidelines and policies

- Resolve customer complaints via phone, email, mail

- Ensure achievement of SLA targets

Please let me know your availability for Face to Face interview schedule at Tech Mahindra with date and timings

Kindly provide the details for :-

Current Organization :

Are you holding any offers :

Current CTC :

Expected CTC :

Total Experience :

Relevant Experience :

Notice Period :

Current Location :

Reason for JOB Change :

Face to Face interview:

Alternate Contact No :

Skype ID :

Passport Validity :

Please attach the updated CV and mention your roles and responsibilities in your current organisation.

I am sure you are looking for existing career ahead and interested to pursue this opportunity, awaiting your response!

Best Regards,

Yashaswini G

HR Executive

T- +60-154-8770043

E- W:

About Company

In summary, EDCS Pvt. Ltd. is a leading technology services and IT outsourcing company. With deep industry knowledge, business process expertise, global resources and a proven track record, we deploy the right people, skills and technologies to help clients improve their performance. We help organizations achieve consistent quality and operational cost reductions through optimized service delivery models and process improvements. EDCS offers cutting-edge solutions in the areas of Enterprise Application Services, Infrastructure Services and Software Solution Services.
Since our inception, some of the world's leading companies across industry verticals have leveraged EDCS delivery model to maximize their returns. Our track record of successful deliveries has been the single pivotal factor for our growth – reflected in our customer retention track record. For more information, please visit our website

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