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Customer Support Associate [Japanese & Korean Speaker]

Keywords / Skills : Customer Services, Customer Support, Customer Support Executive, Customer Support Associate, Customer Engineers, Voice Process, Voice Support, International BPO, International Call Center, Call Center

1 - 5 years
Posted: 2018-09-24

Job Description
Job Description: 
  • Maintaining effective and timely communication with engineers. 
  • Ensuring the correct and timely closure and completion of all work orders. 
  • Follow Global Call Management tools, process and procedures as documented.   
  • Responsible for the proactive planning of all incoming work order allocations received within a specific geographic territory or customer responsibility.  
  • Responsible for answering, commenting and replying to inquiries.   
  • Responsible for ensuring that all available resources are effectively utilized, and predefined service levels are consistently achieved, and contractual agreements met.  
  • Support the activities of the Customer Engineers (CEs) assigned to him/her or within a geographic region or territory.  
  • To plan, prioritize, assign and monitor all open work orders for the CEs.  
  • Accept ownership of work orders routed to the Call Centre Monitoring and controlling all outstanding work orders within specific geographical areas as assigned.   
Job Requirements:
  • Diploma or Degree in any relevant discipline 
  • Excellent communication skills, verbal, written and listening in Japanese/Korean and English languages 
  • For Japanese Speaker, preferable N2 JLPT and above 
  • Able to work on weekend and public holidays 
  • Native Japanese and Korean are welcome to apply 


About Company

ICONIC is a recruitment agency ,In 2016 we have 6 offices, HCMC, Hanoi, Jakarta, Chikarang, Tokyo and Kuala Lumpur more than 100 Members.

ICONIC always introduces the best career to candidates wishing to find job or change job. With a large of database, there are so many positions for those who want to apply for. We provide jobs that are suitable for candidates' demand. Since the number of works so high, we completely could make your dream come true by looking for a suitable job at Malaysia market. Please contact us to turn your dream into reality.
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