Keywords / Skills : Customer Services, Customer Support, Customer Support Executive, Customer Support Associate, Customer Engineers, Voice Process, Voice Support, International BPO, International Call Center, Call Center
ICONIC is a recruitment agency ,In 2016 we have 6 offices, HCMC, Hanoi, Jakarta, Chikarang, Tokyo and Kuala Lumpur more than 100 Members.
ICONIC always introduces the best career to candidates wishing to find job or change job. With a large of database, there are so many positions for those who want to apply for. We provide jobs that are suitable for candidates' demand. Since the number of works so high, we completely could make your dream come true by looking for a suitable job at Malaysia market. Please contact us to turn your dream into reality. .
BPO,Call Center,Voice Process,International Call Center,KPO,Knowledge Process Outsourcing,Call Center Agent,Customer Service,Customer Care,Customer Support,Customer Service Executive,Customer Care Executive,Day shift,local account,International Voice
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases