Accion Labs is a global Innovation-centric organization with 100% focus in the emerging technologies offering Business Innovation services, Strategic consulting, and full-lifecycle implementation services to our clients. We have experience in a range of products – consumer facing products, enterprise products, infrastructure products, EAI/ESB/BPM products.

Accion Labs suite of services aim to meet the unique requirements of organizations, from business consulting, developing custom solutions (Software Engineering), implementing packaged solutions (Application Implementation), to outsourcing and managing applications. We are a rapidly growing, highly competitive and responsive organization with professional management, strong technical and financial resources and deep commitment to fully serve its clients in Singapore, Malaysia, India, Dubai and USA.
Opportunities abound when you work @ Accion Labs, a World-Class Software Solutions and Service Provider.

We are always looking for professional who possess an ability to Think out of the box, the ability to evoke that Entrepreneurial streak residing somewhere within themselves and If you have outstanding skills, high energy, and like to work in a team environment with peers and customers to talk about and of course have what it takes we"d love to hear from you.
Email your resume to careersinsingapore@accionlabs.com


Job Summary
Company
Accion Labs Pte Ltd

Location
Selangor

Experience
0 - 4 years

Keywords/Skills
BPO,Call Center,Voice Process,Inbound,Helpdesk,Desktop Support,Service Desk Support,Customer Support,Customer Service,Technical Support,Customer Support Executive,Customer Care

Education:
Diploma

Function:
Customer Service/Call Centre/BPO

Role
Customer Service Executive

Industry
Customer Service
Customer Support Executive


Responsibility- 

1. Respond to calls /emails/chats received from customer and address the customer needs or route the request accordingly

2. Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools

3. Use appropriate troubleshooting techniques by using the relevant FAQ‘s and tools to identify and isolate the defects and follow guidelines on dispatching onsite engineer, if need arises

4. Responsible to meet customer SLA’s agreed in place

5. Responsible for setting customer expectation and escalate issues in case of need/process related to the higher level in order to resolve the issue to the customer's complete satisfaction

6. Appropriately log all calls accurately in helpdesk database/ CRM /ticketing system for proper customer management

7. Perform ad-hoc tasks as assigned from time to time.


Mandatory Skills-

1. Intermediate Computer skills

2. Keyboard Skills – 30 wpm and above

3. Good Customer Service Skills

4. Language competency in English and Cantonese or Mandarin