End to end airline operation - Customer Care related issues, Reservations, Bulk bookings, Notifications, Re-booking, Credit card verification, Queues Management, Email Management for all corporate and travel agent queries.
To able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.To be able to deal with customers and meet customer requirements.
Candidate should be ready to work in 24*7 enviroment.
Language: Should be fluent in spoken Cantonese / Mandarin & English.
Minimum 6 months of experience in the travel industry
Personal Style Enablers
Should have a good standard of both written and spoken Cantonese / Mandarin & English.
Needs to be a Team Player with positive attitude.
Should be adaptable to changes.
Needs to display confidence and show ability to sell a given product.
We are part of your success! Highly professional in talent acquisition, we will identify real talents to be part of your dynamic organization. We will ensure that our candidates are top notch talents and with these group of skilled talents, you are able to build your corporations as far as you want and beyond!
Venturepro (M) Sdn Bhd has begun its course in 2010, we are looking to be part of the business-to- consumer, among our clients by providing professional relationship based services which benefits our employees and the organization.
With proven records among the clients and corporations, our business has created the names by finding the top notch people for the organizations, our portfolio ranges from various industries such as banking and finance, shared services, Call centres, IT Industries, courier companies, hospitality, food industries and many more, we have done placements from junior executive right up to top level management to achieve their dream job
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases