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Customer Support (Keigo Level for native/JLPT N1 for non-native Japanese Speaker)

Keywords / Skills : Customer Service, BPO, Call Center, Finance, Accounting

0 - 0 years
Posted: 2019-08-20

Job Description
• Handle upset customers' inquiries positively and professionally.

• Demonstrates effective writing skills

• Response effectively in moderate stressful situations.

• Meet all key performance indicators set by the company and client

• Adhered to any given work schedules including graveyard shift and even public holidays

• Responds to escalated and unresolved calls from less experienced advisors.

• Participate in additional training courses as and when required.

• Perform all other related duties that may be assigned from time to time.

• Provide effective team support to the superior and team members

• Adhered to Company's rules and regulations throughout the employment service.

  • Working Hours 
Currently : Weekdays 10am
Rest day on weekend
Must be able to work 24/7 operations in the future
  • Term of the Contract
Renewable every year
  • Vacations
10 days + 14 days medical
  • Insurance
  • Retirement Pension
  • Board and Lodging
Airport Pick up & 1 week hotel accomodation
  • Flight Offer
One-way ticket to Penang
  • Visa Type
Professional work visa
  • Visa Support
  • Others 
 13 month pay
Yearly performance appraisal

About Company

Teleperformance is the global leader in outstanding customer experience.
We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals.
We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence.
With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us.
We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
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