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Customer support- Korean speaker( TechnicalSupport)

Keywords / Skills : Customer Support

0 - 5 years
Posted: 2019-09-18

Customer Service/Call Centre/BPO
Customer Service Executive
Posted On
18th Sep 2019
Job Description
• Voice Call Handling: excellent knowledge of handing voice calls.

• Email Communication: professional email writing skills.

• Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts.

• Troubleshooting: Remote troubleshooting experience: Desktop, Laptops, Notebook, iPhone, Network printers, etc.

• Printers: Hands on experience on managing printers (Local & Network printers) – Lexmark and HP Printers.

• Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools.

• ITIL: Knowledge of ITIL processes and procedures like – Incident, Service request fulfilment, Change, Problem etc

• KM: Knowledge management understanding, review and create new knowledge articles.

Key Skill(s)

About Company

Tech Mahindra Limited is an Indian multinational subsidiary of the Mahindra Group, providing information technology (IT) services and business process outsourcing (BPO) to companies in various vertical and horizontal markets. Anand Mahindra is the Chairman of Tech Mahindra, which is headquartered at Pune and has its registered office in Mumbai.
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