Customer Support Technician

Job Summary

Company
Applied Materials South East Asia Pte Ltd
Industry
Location
Kedah
Years of Experience
0 - 50 years

Job Description:

Key Responsibilities

  1. Performs standard Tier I procedures including wafer measurement.
  2. Performs preventative maintenance and wet cleans independently.  Assists senior engineers with corrective maintenance as needed.
  3. Disassembles, cleans and rebuilds kits as part of kit management quality.
  4. Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  5. Able to diagnose and resolve basic technical problems.
  6. Strives to perform BKM’s.  Uses knowledge management systems.  Follows all IP guidelines.
  7. Has the ability to represent Applied Materials to the customer.  Uses good customer service skills at all times while maintaining a professional demeanor.  Displays respect for the customer by maintaining a neat and orderly work area.  Demonstrates a positive attitude in less than optimal customer situations.
  8. Complies with all safety procedures and consistently demonstrates safety as a value.

Functional Knowledge

  • Has developed analytical skills and application of scientific methods to perform a variety of activities 

Business Expertise

  • Has good understanding of how the team integrates with others

Leadership

  • Has no supervisory responsibilities

Problem Solving

  • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods



Impact

  • Impacts the quality of own work

Interpersonal Skills

  • Uses communication skills to exchange of information 

Qualifications

Education:

Associate's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Travel:

No

Relocation Eligible:

No

Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

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About Us

Applied Materials (Nasdaq: AMAT) is the global leader in nanomanufacturing technology solutions for the electronics industry with a broad portfolio of innovative equipment, services and software products. At Applied Materials, we apply nano-manfacturing technology to improve the way people live. To support customers around the world, Applied Materials employs approximately 14,000 people in over 65 locations throughout China; Europe; India; Israel; Malaysia and Singapore; Japan; Korea; Taiwan; and the United States.

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.