Drive performance management using different tools enable steering of services proactively.
Ability to handle big data volumes combined with powerful analytical tools to support simulations, predictive forecasts and decision making.
Conduct feasibility, impact and cost analysis of services for the different delivery units in the Shared Services.
Identify any needs for optimization/process changes and trigger improvements.
Set up and maintain the reporting landscape of the Service Delivery Unit(s) (SDU).
Translate business questions into meaningful analytics combining commercial and technical understanding (KPI reporting, creating data for dashboards).
Create actionable insights on business data and customer behaviour to enable the team to take data driven decisions.
Determine raw data sources & research questions for Data Science related use cases.
Define requirements (needed data tables, causality and correlation factors), expected output formats (table, chart, rule definition) and measurable goals of use cases together with GSSO Technology Unit (GTU).
Provision of needed data and support access to information.
Support the GTU in developing data models and ETL (Extract, Transform, Load) processes.
Proactive sharing of information and best practices within workstreams and across SDU’s, and train users in the SDU’s on usage of new reports and dashboards.
Align and collaborate with GTU on common approach, practices, and tools, where applicable.
Degree in Statistics, Econometric, Mathematics, Computer Science or similar field
Minimum 4 years’ experience in data analytics or relevant fields, in defining reporting framework, set-up reporting / business intelligence capabilities, building data models, translating and interpreting business needs into analytics and vice versa, hypothesis testing, trends identification
Technical & Professional Knowledge:
Process evaluation and optimization
Knowledge and experience with data analytics programming languages (R/Python/SAS etc) would be an added advantage
Strong data visualization and data communication skills
BASF Shared Services Center Kuala Lumpur was established in 2005. Located in Kuala Lumpur, the shared services center has nearly 700 employees and provides functional services in the areas of Finance, Controlling, Information Services, Human Resources, Environment, Health & Safety, Procurement and Import-Export Operations Services to BASF companies and affiliates in 17 markets across the Asia Pacific region. BASF has three other shared services centers located in Berlin and Ludwigshafen in Germany and in Montevideo, Uruguay, that cover Europe and the Americas.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases