• Strategic role • Operates at a global capacity • Aggressive growth plans within Asia
Our client is one of the world’s leading healthcare companies with combined strengths in pharmaceuticals and diagnostics. It is exclusively dedicated to the pharmaceuticals business and has grown into one of the leading healthcare companies in Malaysia.
In summary, you will oversee the Data Centers across the APAC region. You will also be managing a team of technical resources that provides IT Infrastructure Operations. You will be an ambassador of the Infrastructure Services organization by representing the company values internally and externally. Lastly, you will be responsible for the management of the external vendors and service providers within Infrastructure Services.
To qualify an individual must possess: • A Bachelor’s degree holder in Computer Science, engineering or other relevant discipline or recognition of prior working experience, which is equivalent to industry accredited certification. • Around 5 years’ experience in data center management • Good people management skills – have led a team of 5 people or more • Professional certification in ITIL, CDCP and etc will be an added advantage • Good background in vendor management
Contact Agii Peariasamy on (60) 3 2300 7205 or firstname.lastname@example.org or click the Apply Now button quoting reference number AGP 225784. For similar roles, please visit www.ambition.com.my.
Data provided is for recruitment purposes only. *LI-IT Business Registration Number: 1048918-T. License Number: JTK 2710
Ambition is a leading global boutique recruitment business with offices in Singapore, Hong Kong, Malaysia, Australia and London. We are positioned at the forefront of specialist recruitment in the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement, and Technology.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases