The world’s largest and most innovative nitrile glove manufacturer is embarking on a RM2.2 billion expansion project called the Next Generation Integrated Glove Manufacturing Complex (NGC) that will triple its current size and revolutionize the glove industry. Due to its high economic impact, the NGC project has been accorded Entry Point Project (EPP) status under the government’s ETP. If you are a highly driven and innovative talent who desires learning and career development opportunities, join the industry leader on this exciting and rewarding journey.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases