The DCS Server & Storage Services Engineer is accountable for ensuring availability of Server & Storage Services for itelligence. Ensuring services are delivered in line with global standards, compliances and available to SLA expectation.
Manage various Operating Systems (Excluding Citrix & Linux) environment at itelligence sites. Functions may include installation, configuration & patching of various Operating Systems, performance monitoring, troubleshooting, and other duties necessary to maintain reliable and high performing systems. Design, deploy, maintain (upgrade, monitor, troubleshoot, optimize) various Operating System solution in an enterprise environment.
Manage the Storage environment at itelligence sites. Functions may include design and implement current/new Storage solutions, maintain the Storage throughout their life cycle, LUN creations, support the resolution of incidents/problems, implement effective Storage monitoring and other duties necessary to maintain reliable and high performing storage.
Manage the Onsite environment (End User devices, Data Centre operations) at itelligence sites. Functions may include support, configuration, operation, monitoring, management, and hardware refresh of instances deployed within itelligence. This additional responsibilities is only applicable for select associates.
Responsible for providing trend analysis to the Management team to enable them to make informed decisions regarding resource management.
Ensure that documentation is maintained and kept up to date in line with itelligence standards and policies.
Share acquired knowledge with colleagues through formal documentation and communications sessions.
To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
Ensure that at all times company Policies, Standards and Standard Operating Procedures (SOPs) are adhered to.
As a member of the global itelligence community, you will be a champion of the organization values and culture, while demonstrating and openly encouraging the behaviors expected from a professional, best in-class IT team.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases