As a Desktop Support Agent you'll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, printers or email issues. This also includes Hardware and Software configuration. Managing the service for a Corporate IT. Types of services covering the management of Office Infrastructure including but not limited to the following:- • Support and problem-solving of a standardized workstation environment, printers and peripheral devices. • Updating, Installation and removal procedures of a workstation. • User guidance connected to support tasks. • Supporting all approved installed software applications on the machines. • Relocation of workstations and all related equipment. • Continuous service improvement projects are expected to be proposed by the service provider to add value to Stakeholders. • Provide access to Office premise, tools, applications and telephony systems. • Network, Infrastructure and telephony escalations to relevant support teams. • Problem solving software that has been installed through a software distribution or local installation. • Office IT equipment installation and maintenance. Example: Projectors, Printers, IP Phones, CCTV etc. • Laptop and Desktop installations, repairs and maintenance.
Requirements: • Possesses a Diploma/Degree from a recognized institute from the Ministry of Education. • Possesses any Hardware and or Software training certification. (Comptia/CCNA etc) • Minimum 2 year experience • Proficient in reading, writing and communicating in English. • Hands on experience with troubleshooting hardware/software (Windows/MSOffice/Mac). • Proficient with handling Remote Assistance systems. • Experience in setting up Network related hardware. (Printers/Scanners/IP Phones) • System Admin or Desk Side Support experience. • Knowledge in Server Configuration, Active Directory and Account Creations. • Knowledge in Firewall configuration and maintenance. • WAN and LAN knowledge. • Great communication and problem solving skill. • Able to work under pressure. • Shift basis and would be able to work during weekend and public holidays. • Be on standby or on call as and when required.
Nityo Infotech Corporation is a global provider of IT services and end-to-end solutions designed to help clients improve their competitiveness and efficiency. Nityo Infotech has operations in 11 countries with 16 offices across globe includes US, Europe and Asia. Its portfolio of solutions and services includes outsourcing, system integration, Application Software development, IT consulting and Quality Assurance & Training. Nityo provides services to several clients located across the world, including many Fortune 1000 and Global 2000 companies, in the commercial, industrial and government sectors - across key vertical markets, like financial services, Manufacturing & Semiconductor, life sciences and healthcare, telecommunications and utilities, Top notch System Integrators, and independent software vendors. Nityo is a SAP Service Partner & also has created Center of excellencefor PeopleSoft technologies in their offshore devolpment centers in Singapore & India. Visit us @ www.nityo.com to know more about us.....
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases