You will participate in project design and development stages from the concept to final hand-over to end-user.
Define, design and build AI powered Chatbots.
Guide business decisions from technical perspective like performance, reliability, scalability and security.
Write clean object-oriented PHP as well as efficient SQL.
Work on bug fixing and improving systems/applications performance.
Solve complex performance problems and architectural challenges.
Keep key personnel up-to-date with the latest software trends, techniques, and technologies for presentation/demonstration purposes.
We are looking for:
Candidates that possess at least a Bachelor's Degree/Diploma in Information Technology or equivalent.
Knowledge of professional software engineering best practices for the full software development life cycle.
Minimum of 5 years of experience in PHP development.
Experience with Laravel or any other MVC framework.
Understand open source projects like WordPress, Joomla, Drupal.
Minimum of 2 years of experience building Chatbot solutions in high scale production environments, producing seamless and high-quality interactions.
Expert in some of the key AI/Chatbot platforms, such as DialogFlow/Api.ai, Microsoft Bot Framework, IBM Watson, etc.
Successfully deployed chatbots on common messaging and chat services like Facebook Messenger, WeChat, WhatsApp, Skype, Line, etc.
Have a strong understanding of the NLP space (natural language understanding, sentiment analysis, personality insight), and have leveraged several existing services and libraries (integration, configuration, training, continuous learning).
Familiar with Machine and Deep Learning algorithms and platforms such as TensorFlow.
Must have knowledge of developing and working with APIs.
Gives extra effort in the optimization of codes, and processes as a whole.
Can write logical, clean and reusable PHP codes.
Well versed with latest trends in coding, standards and security settings.
Be able to start from scratch and achieve tasks alone or in team.
Strong coding skills with good understanding of user-system interaction.
Strong presentation skills and problem-solving skills with creative approach.
Teledirect provides customised telecommerce services and consulting in Asia.
Teledirect was founded in 1995 in Singapore and today operates in 5 key Asian markets i.e. Singapore, Hong Kong, Malaysia, Thailand and Indonesia.
We have a wealth of over 15 years of contact centre experience and expertise managing over 4,500 projects. We service customers worldwide in over 18 languages on behalf of our clients providing them with a total outsourced contact centre solution comprising of people, processes, facilities, technology and business know-how.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases