A global multinational company is recruiting for a Head of Finance Shared Services to lead operations in Kuala Lumpur which currently covers the APAC region. This position reports into the Global Director of Finance Shared Services. You will work closely with key regional and global stakeholders to contribute to drive the growth and continuous improvement of the APAC Finance Shared Services strategy and manage an overall team of 50, potentially growing the team beyond 80 over the next 3-5 years.
Responsible for the overall centre performance, which covers PTP, OTC and RTR streams.
Communicates Finance Shared Services strategy and roadmap, and a comprehensive understanding of the future operating model, ensuring alignment across the organization.
Leading external and internal audit to ensure effective compliance and governance practices, proactively identifying risks, and initiating exceptional mitigation strategies.
Spearhead conversations with global and regional senior finance leaders, ERP solutions team, transition consultants and business partners to finalize the Finance Shared Services organization implementation plan.
Drive Customer Focus vision and culture throughout the organization to achieve world-class service levels.
MUST be a professionally qualified Accountant. (ACCA/CPA/CIMA/ICAEW)
Has a minimum of 20 years of total career experience with a minimum of 3-5 years leading a Finance Shared Services organization.
Strong knowledge and experience of change management in a finance shared services organization.
Proven strengths and track record in managing C-Level stakeholders regionally and globally.
and management of accounting teams, preferably with full end to end accounting and corporate reporting experience.
Proven experience in leading and developing Senior Managers, leading an
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases