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Dispute Management, Operation Associate

Keywords / Skills : Dispute Management, Disputes, Operation Associate, Ecommerce, Ecom

0 - 5 years
Posted: 2019-08-27

Nationality
Malaysia (Candidates authorized to work in the above mention countries are also eligible to apply)
Industry
Retailing
Advertising/PR/Events
Function
Advertising/Entertainment/Media
Role
Other Media/Journalism
Education
Bachelors
Degree
Posted On
27th Aug 2019
Job Description
Job Description:
  • Act as interface between buyer and seller, setting realistic expectations, resolving fulfillment related problems and providing support to customer ensuring a high level of satisfaction.
  • Ensure resolution of fulfillment related problems and disputes
  • Provide effective solution for customer disputes issue
  • Assisting in developing and improving existing dispute process
  • Assume additional responsibilities as assigned.
Requirements:
  • Good degree from a recognized university
  • Both Fresh graduates or experienced applicants are welcome (we can discuss the entry level based on your previous experience)
  • Strong communication skills in email, face-to-face conversation and messenger discussion 
  • Strong logical thinking and problem-solving skills at all times
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has passion in the eCommerce industry
  • Previous experience in dispute is a plus
  • Previous experience in using Zendesk system is a plus


About Company

Shopee Malaysia is a leading online shopping site based in Malaysia that brings you great deals, with platforms existing across Asia including Singapore, Thailand, Indonesia, Vietnam, Philippines and Taiwan. We offer unbeatable deals featuring an endless range of products priced at affordable rates. What’s even better? We enhance your experience with Shopee Guarantee, and you are only charged for the products you have received!


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