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Dynamic 365 - Application Support Consultant

Keywords / Skills : Application Support, Dynamic 365

2 - 5 years
Posted: 2019-04-01

Industry
IT/Computers - Software
Function
IT
Role
Testing
Salary
60000 - 84000 MYR
Posted On
1st Apr 2019
Job Description
• Undertake application support and project work as allocated by the Application Support Manager to ensure adherence to SLA and ITIL principles and best practice.

Process

• Driving improved support through completion of operational acceptance into service measures and activities.

• Ensuring support of team standards in their specialist areas ;-

o Documentation.

o Security: Adherence to ISO27001 for access and integrity of applications with the Application Support Manager and Information security Manager.

o Follow Microsoft best practices with regard to administration of Dynamics 365.

o CSI: Facilitate continual service improvement.

Interaction

• Work with Application Support Manager and Dynamics lead to ensure the timely delivery of projects.

• Report any project related risks to the project manager and Dynamics Lead, following adherence to project governance and best practice.

• Report any operational related risks to the Application Support Manager and Dynamics Lead, following adherence to department best practice and ITIL methodology.

• Support Dynamics lead in curating and maintaining appropriate documentation for the governance and support of Dynamics 365.

• Ensure all compliance requirements are supplied to Application Support Manager and Dynamics lead.

• Ensure all capacity and availability concerns related to Dynamics or, other Applications being worked on, are raised with the Application Support Manager and Dynamics lead to be recorded for budgetary planning / CSI review.

• Reviewing, prioritising and undertaking CSI registry actions.

• Record and document known issues and workarounds, within the Application Support documentation best practice.

• To provide investigation & service monitoring of operational Dynamics Services.

• Raise any operational concerns or suggested improvements in functional area to Application Support Manager for inclusion in CSI register or change request process as required.

• Driving improved support through completion of operational acceptance on new projects impacting on current services.

Vendor Liaison

o Working with nominated Business relationship managers to facilitate a constructive relationship with Vendors within their scope.

o Working with Microsoft unified support Engineers to resolve on-going issues or requests.

Stakeholder management

o To work with Dynamics development and support teams to continually improve process and facilitate requests from the competency centre and Dynamics lead.

o Represent IS and Service Operations team in a professional manner at all times.

• Any other duties as required and directed by the Application Support Manager or Head of IS Service Operations which are pertinent to the role.





About Company

Xchanging Asia Pacific and YTL Communications formed a 50:50 Joint Venture in March 2012, forming Xchanging Malaysia Sdn Bhd. Xchanging Malaysia combines the world-class practices from Xchanging and Malaysia’s fastest growing 4G mobile network from YTL, to deliver cutting-edge and innovative Technology offerings. Focuses on High-End IT Outsourcing, System Integration, Infrastructure Management and Cloud-based Technology offerings.
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