T.T.E ENGINEERING (M) SDN BHD utilises the wide and high technology experience by its parent company, TAKASAGO THERMAL ENGINEERING CO. LTD., has acquired and developed in its over 90 years of involvement in the air conditioning systems technology industry in Japan, to cater for the needs of air conditioning systems technology in MALAYSIA. It educates its locals in Japanese ways of productive work styles and thinking, involving design stages to after sales services.
T.T.E Engineering (M) SDN BHD also successfully registered to Construction Industry Development Board Malaysia (CIDB) Grade G7 on 10th September 1996, and also received the MS ISO 9001:2008. we had been highly appraised for its high technology and excellent after sales service from not only Japanese companies but also American, European and Malaysian companies too.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases