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ABOUT THOMAS DURYEA LOGICALIS Thomas Duryea Logicalis (TDL) is a division of the Logicalis Group, a global IT Solutions Integrator who employs 5,800+ staff, across 65 locations worldwide. Thomas Duryea Logicalis is the formation of powerhouse organisations, Thomas Duryea Consulting and Logicalis Australia. Collectively, the integrated organisation has a proud 19-year heritage in solution integration and is widely recognised as one of Australia's leading professional services, managed services and ICT companies. People, partnerships and technology are at the core of our foundation. Our commitment to deliver capabilities that inspire change and drive digital transformation is harnessed through innovation, diversification, and a culture that delivers exceptional customer outcomes. We partner with the industry's best to reinforce our service capability, counting some of the highest level of vendor partnerships in our portfolio, including Citrix #1 APAC partner, Dell's largest AU partner and the 'partner of choice' across several Cisco, Microsoft and Ivanti disciplines. www.tdlogicalis.com.au ABOUT THE TEAM Our service centre is the first point of contact for both internal and external managed service customers. Our Managed Services Portfolio covers a range of ICT services from the Endpoint, to the Data Centre. It tailors a solution that meets the demands of our customers and deliver outcomes aligned with their business and IT strategies. As such the Service Centre team is required to resolve a high percentage of calls on first contact, accurately document and escalate within SLA where appropriate. Be accountable for user satisfaction through excellent and consistent service. ABOUT THE ROLE As an Engineer, you will provide support for all technology issues and requests that are escalated by the Service Desk Analysts. You will ensure customer service level agreements are met and provide a single point of contact for ownership of escalated requests and issues. Your core responsibilities will consist of:
For this role, the primary focus will be more towards network issues although you would still be required to handle other server or system management ABOUT YOU You will:
THE PERKS! We have a pantry stocked with milk, cereals, biscuits, bread, peanut butter and coffee all day long. We are fun-filled with social activities like PS4 competition, quarterly teambuilidings, festive lunches, weekly Thursday Food Surprise and foosball to destress yourself. Parking is also free. STATEMENT OF POSTING Thomas Duryea Logicalis is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status or disability status. Recruitment agencies may not submit resumes/CVs through this website, LinkedIn, job boards or directly to managers. Thomas Duryea Logicalis will not accept any unsolicited agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Thomas Duryea Logicalis.