New Hoong Fatt Holdings Berhad (NHF) is listed on the Main Market of Bursa Malaysia. We are a market leader in the manufacture and supply of automotive spare parts to the replacement market. Besides Malaysia, our products are marketed to over 60 countries, with 2 overseas operations in Jakarta, Indonesia and Shanghai, China.
NHF Group subsidaries are: New Hoong Fatt Auto Supplies Sdn Bhd MJ Manufacturing Industries Sdn Bhd Auto Global Parts Industries Sdn Bhd New Hoong Fatt Industries Sdn Bhd New Hoong Fatt Ventures Sdn Bhd Ampire Auto Parts (Shanghai) Co. Ltd PT. NHF Auto Supplies Indonesia
In line with our expansion plans, we are seeking highly motivated and committed individuals to join us, to be part of the team to drive the company forward. Adopting a Change Ready value, we are constantly challenging ourselves to be one step ahead of others.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases