A game-changer, and one who recognises the need to Dream Big and Be Bold and Disrupt, Disrupt, Disrupt.
Excellent in execution and beyond mere blue-prints and high-level strategy; thus recognising the need to get your hands dirty and Act Now! before the competition shows you how it should have been done.
Experienced and full of substance in your subject matter expertise, yet able to Be Humble and Team-up, because only as a unified team will the Company be able to succeed and stand-out in the market.
In the process of pushing the envelope and raising the bar, not afraid to Fail, (in order) to Learn, especially in a less-ventured space.
Quirky, cheerful and friendly enough to, you know… Have Fun and Do Good.
You will facilitate and drive Company-wide business planning processes like target-setting, forecasting and facilitate decision-making processes
You are responsible for the monthly rolling-forecast process
You are responsible for management reporting to internal and external stakeholders
You are responsible for Company benchmarks and analytics
In this role, you will be monitoring and analysing the business environment
You will be involved in special projects from time-to-time
Your critical interfaces: In this role, you will have the following critical interfaces:
Group Finance and management
Key stakeholders with the Company, not limited to the Business and Technology Owners, as well as the Merchant Acquisition and Partnerships team
It is important that you at least have a tertiary-level qualification relating to Finance or Accounting, or hold a professional Chartered Accountancy qualification from a recognised body; though extensive relevant experience may be considered in place of this.
Boost is a mobile app that aims to revolutionize the way customers transact in today's increasingly digital and mobile world. By combining lifestyle needs with cutting edge digital technology, Boost can make daily transactions easier, faster, and more secure; and it makes the overall experience more rewarding for customers. Hoping to be Malaysian's preferred payment method, Boost users will enjoy a seamless payment experience with merchants that are on Boost (both physical and online merchants), without cash or cards. We are also simplifying the process of sending and requesting money - making it as easy as sending messages.
If you are a business owner, getting on board Boost Business as one of Boost's merchants benefits you in many ways. With digital transactions, you no longer have to deal with loose change. Day to day operations also becomes simpler and safer without the need to carry cash to and fro the bank as we provide daily settlements into your bank account. Recognizing your need to continuously expand your business, Boost can also reach out to our growing customer base with your offers or promotions to drive traffic and increase the visibility of your outlets.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases