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Fraud Analyst (URGENT)

Company Name Confidential

Keywords / Skills : Transaction Banking, Fraud Management, Fraud Detection, Fraud Investigation, fraxel, Cantonese

0 - 3 years
Posted: 2019-09-04

Job Description
  • Cantonese speaker required as this job will be supporting Hong Kong Market
  • Working in a 24 hours centre for Fraud Risk Surveillance
  • Ensure orderly filing of relevant documents/reports reviewed.
  • Review Risk reports generated
  • Timely review of Fraud detection alerts and closure as appropriate.
  • Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity
  • Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity
  • Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern
  • Ensure that alerts are monitored and action on a case to case basis with a balance of fraud risk and customer service
  • Timely communication of key information and trends to Supervisor / Top Management.
  • Action of all related processes within mandated time frames
  • Report reviews, customer call backs
  • Report generation
  • Maintenance and archival of all department documents based on prevailing guidelines

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