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Keywords / Skills : Cantonese

0 - 1 years
Posted: 2019-05-13

Job Description
• Working in a 24 hours centre for Fraud Risk Surveillance

• Ensure orderly filing of relevant documents/reports reviewed.

• Review Risk reports generated

• Timely review of Fraud detection alerts and closure as appropriate.

• Timely blocking of client accounts (Card, user login, etc,.) for suspicious fraudulent activity

• Timely confirmation of suspicious transactions, and blocking/unblocking accounts with suspicious activity

• Ensure that policies and processes are followed to identify and minimise accounts that show a high-risk usage pattern

• Ensure that alerts are monitored and actioned on a case to case basis with a balance of fraud risk and customer service

• Timely communication of key information and trends to Supervisor / Top Management.

• Actioning of all related processes within mandated timeframes

• Report reviews, customer call backs

• Report generation

• Maintenance and archival of all department documents based on prevailing guidelines
Key Skill(s)

About Company

Standard Chartered GBS Pvt Ltd
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