- Experienced in project management will be an added advantage.
- Experienced in cryptocurrency or blockchain project will be an added advantage. - Experience with development tools: CI/CD, Git, JIRA. - Familiar with Agile. - At least 2 Year(s) of working experience in the related field is required for this position. - Passion for programming and able to work as a team. - Ability to learn new languages and technologies.
AiDEAL has been recently founded in Malaysia as a latest technology provider, focusing on AI and Blockchain. Our company aims to be the leader in AI and Blockchain field not only in Malaysia but also, across Asia region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases