• Bachelor or Master Degree in Information Systems, Computer Science, Computer Engineering, or equivalent.
• Proficient in Microsoft’s development tools.
• Willingness to learn, a can-do attitude, and motivation to succeed and grow.
• Must have hands-on experience working through .NET framework with the following technologies:
o C#.NET
o REST
o Microsoft SQL Server
o Angular 2/4/5
o Unit Test
Optional but these experiences come as great plus:
o BPMN - http://bpmn.org
o Specflow & Automated Tests
o Continuous Integration / Delivery (CI/CD)
o Kubernetes
o Agile/Scrum
o Experienced in media industry or projects (e.g. TV/radio stations, film/animation/music production), digital media processing/management/editing tools
o Worked with remote team
• Autonomous, engaged and quality-oriented working characteristic.
• Possess good communication and interpersonal skills.
• Ability to adapt and apply rapidly changing technology to business needs.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
