Dezire Technology is a full-spectrum Information Technology Search and Services company headquartered in Singapore, having presence in India and Malaysia.
A company driven by professionals to provide end-to-end business solutions to our global clientele. Our talent management strategy is designed to incorporate the requirements of existing customers and to enhance the method towards a generic, best-practice approach for the management of all types of IT and Non-IT recruitment needs.
Our years of experience spans across a wide variety of industries such as BFSI, Telecom, Govt. & Utilities, Healthcare, Hi-Tech, Manufacturing and Pharmaceutical. Our impressive clientele comprises of some of the best names in the industry since its inception.
Customer retention is a matter of pride at DezireTech and the cornerstone for building long term sustainable and mutually beneficial relationships. Our constant strive for perfection through continuous research, innovation, process improvements and trainings has allowed us to create solutions that are in use by our existing clients across APAC region.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases