Provide quality support forKnowledge Management tools. This includes: supporting eLearning projects rollout in SuccessFactors Learning Management System, Articulate Storyline as well as SAP Enable Now application.
Maintain existing and new training materials, ensure training materials are created/modified according to Global IT training standards and maintain training materials for SAP as well as other applications.
Supporting training experts/power users in successfully delivery of training programs, and sporadically create eLearning training courses with eLearning authoring tool (i.e. Articulate Storyline)
Support SharePoint 2010 in uploading/publishing documents.
University Degree or equivalent
At least 1 year of working experience in an IT discipline, preferably in the areas of training application support, software testing and customer service. Experience on working with IT application's support/testing/troubleshooting is a plus.
Upper-intermediate English, other languages also desirable.
Knowledge of Microsoft Office software, in particularly Excel (Intermediate - Advance); basic HTML knowledge; SharePoint 2010 and training authoring tools (i.e. Articulate Storyline) are added advantages.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases