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Global Service Desk Mandarin Speaker

Keywords / Skills : IT support, Service desk, Helpdesk

1 - 2 years
Posted: 2019-05-13

Industry
IT/Computers - Software
Function
IT
Role
Other Information Technology - IT support
Education
Diploma
Posted On
13th May 2019
Job Description
- To provide support to end users on their mobile and desktop platforms

- support consist of expertise on software application packages and the environments and platforms in which the business operated (desktop, laptops,

PC-COE, remote access, messaging, etc)

- Knowledge in technical skills in hardware, MS Operating Systems, Network, Remote Connectivity, and process knowledge to ensure quality in all of the Global Service Desk business, infrastructure support and documentations

- Monitor queues for ticket misroutes, unresolve, or those requiring deep investigations

- Assist team with other duties required to maintain the call center operates smoothly

- Role required to support China and Taiwan Market.

- Mandarin speaking (in order to liaise with the Mandarin speaking associates)

About Company

AMK is an International group of IT companies headquartered in Malaysia, comprising of four main companies across multiple technology domains, to ensure delivery of top quality results to our clients.
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