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Global Service Desk Support

Keywords / Skills : "Helpdesk", Service Desk Support, Helpdesk Executive, IT Helpdesk Support, Desktop Support, Technical Support

0 - 2 years
Posted: 2019-02-15

Nationality
Malaysia
Industry
Customer Service
Function
Customer Service/Call Centre/BPO
Role
Customer Service Executive
Education
Diploma
Posted On
15th Feb 2019
Job Description
Job brief

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services


Requirements
  • Strong client communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Science & Technology or equivalent.
  • No work experience required.
  • 10 Full-Time position(s) available.


About Company

DXC is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billion company with a 60-year legacy of delivering results for thousands of clients in more than 70 countries. Our technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions.

In a time of change, thrive with DXC Technology.

Website: https://www.dxc.technology
Twitter: https://www.twitter.com/dxctechnology
Facebook: https://www.facebook.com/DXCTechnology
Youtube: https://www.youtube.com/DXCTechnology
Instagram: https://www.instagram.com/official_dxctechnology


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